Home Technology Support Plans
The cornerstone of our business is to provide home technology, products, and systems that work as expected. To deliver on that promise, we require all our home technology customers to choose one of three support levels. We offer two subscription-based support plans, as well as an option to pay for support a-la-cart at our hourly rate and only during regular business hours.
Compare Support Plans
| Benefits | Essential | Enhanced | |
|---|---|---|---|
| Proactive Monitoring and Remote Repair We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise. | ✓ | ||
| Reactive Remote Repair Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call. | ✓ | ✓ | |
| 24/7 Email, Text, and Chat Support We’re available to communicate with you in whichever manner best fits your lifestyle. | ✓ | ✓ | |
| App Control You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience. | ✓ | ||
| Discounted Service Call Rates In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate. | ✓ | ✓ | |
| 24/7 Phone Support Experience the convenience of a live answer by one of our knowledgeable technicians. | ✓ |
Support Opt-Out
If you chose to opt-out please be aware that we can not provide next-day service and we can only be contacted for service issues during regular business hours. If your issue is not covered under an equipment warranty or requires advanced troubleshooting, it will be billed at an hourly service rate of $250/hr.